For more than 15 years, we have specialized in creating exceptional luxury villa experiences for travelers seeking comfort, privacy, and world-class service.
With a carefully curated portfolio of over 80 luxury villas across some of the world's most exclusive destinations, we are dedicated to delivering unforgettable stays tailored to every guest's needs.
Over the years, we have proudly welcomed more than 4,000 satisfied guests, with over 90% of our clients returning to travel with us again. This loyalty reflects our commitment to outstanding quality, personalized service, and attention to every detail.
Our collection includes handpicked luxury villas designed to offer elegance, comfort, and complete relaxation - whether for family holidays, romantic escapes, group celebrations, or private retreats.
Beyond accommodation, we provide a full range of premium concierge services to ensure a seamless and stress-free experience.
We believe luxury is not only about beautiful properties, but also about creating memorable experiences with exceptional hospitality. Our experienced team is committed to making every stay effortless, exclusive, and truly unforgettable.
These Terms & Conditions govern all bookings arranged through MARY'S AGENCY s.r.o. ("the Company") for luxury villa rentals and concierge services in Spain and surrounding areas.
By confirming a reservation, the guest agrees to comply with these Terms & Conditions.
2.1 All reservations are subject to availability and written confirmation.
2.2 A reservation is considered confirmed only after:
2.3 The lead guest making the reservation must be at least 25 years old.
3.1 The minimum rental period is 7 consecutive nights.
3.2 Shorter stays may only be accepted at the Company's sole discretion during selected periods.
3.3 Check-in and check-out times will be communicated before arrival.
4.1 The maximum permitted occupancy is strictly limited to 2 guests per bedroom/room.
4.2 Exceeding the approved occupancy is prohibited unless previously authorized in writing.
4.3 Unauthorized guests, parties, or events may result in:
5.1 All payments must be made exclusively by bank transfer.
5.2 Payment is made directly to the villa owner or designated property holder specified in the booking confirmation.
5.3 The Company acts as an intermediary and marketing representative between the guest and the property owner.
5.4 The property owner is responsible for paying any agreed commission to the Company separately.
5.5 Reservations are not guaranteed until cleared funds are received.
5.6 Failure to complete payment within the agreed timeframe may result in cancellation of the reservation.
6.1 A refundable security deposit may be required prior to arrival.
6.2 The deposit may be used to cover:
6.3 Any remaining balance will be returned after property inspection.
7.1 All cancellations must be submitted in writing 15 days before check-in date.
7.2 Cancellation charges may apply depending on the notice period and specific property terms.
7.3 No refunds will be provided for:
8.1 Guests agree to:
8.2 Smoking inside the villa is prohibited unless explicitly permitted.
8.3 Illegal activities, excessive noise, or disruptive behavior are strictly forbidden.
8.4 Guests are responsible for the conduct of all persons staying at or visiting the property during the rental period.
9.1 Additional luxury concierge services can be arranged upon request, including:
9.2 Airport transfer and catering services may be provided for the entire duration of the stay.
9.3 All concierge services are subject to availability and additional charges unless otherwise agreed in writing.
9.4 Third-party service providers operate independently and the Company shall not be liable for services provided by external suppliers.
10.1 Guests use the property and all facilities entirely at their own risk.
10.2 The Company and property owner shall not be liable for:
10.3 Guests are strongly advised to obtain comprehensive travel insurance.
Neither the Company nor the property owner shall be held responsible for delays, cancellations, or inability to fulfill obligations caused by events beyond reasonable control, including:
Guest information will be treated confidentially and used solely for booking management, legal compliance, and customer service purposes.
These Terms & Conditions shall be governed by the laws of Spain.
Any disputes arising in connection with bookings or stays shall be subject to the jurisdiction of the courts of Spain.
By confirming a reservation, the guest confirms they have read, understood, and accepted these Terms & Conditions.